Scheduling Manager

Department: Operations
Full-Time
Remote

Position Summary

Manages the day-to-day physician scheduling process for the Department. Provides liaison function between all departments within Operations. Assists in planning for the efficient utilization of staffing resources. Mentors and works to facilitate individual and team development that drives positive results. Prepares in-house physician schedules for assigned hospitals.

Primary Duties and Responsibilities:

  • 20%: Train and mentor Scheduling Department team members. Mentor team members demonstrating opportunities. Lead Scheduling team to success through teambuilding and establishing, implementing, and monitoring scheduling protocols and guidelines for company
  • 15%: Compose or support a small number of hospital schedules based on the department workload. Writing schedules, filling opens, publishing schedules timely, maintaining scheduling software for accuracy. Support Medical Director at site-scheduled contracts as needed
  • 10%: Build strong relationships with clinicians, by communicating via phone, text and email to understand their needs and fill schedules at rate, educating clinicians on scheduling protocols and guidelines. This includes monitoring all forms of communication as needed to ensure call off’s are addressed, as well as any other emergencies
  • 10%: Reconcile clinician hours each month via scheduling software and submit reports to payroll department, work with payroll to ensure accurate payment
  • 10%: Conduct performance evaluations, counsel and provide disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results
  • 10%: Tracks and monitor performance metrics, financials, and assists management in compiling reports as needed. Report Department month end reports to Manager
  • 5%: Work with Scheduling Department to fill opens, mentor team on best practices to fill opens at rate, provide fellow leadership team with support filling shifts
  • 5%: Monitor and track assigned team’s locations spend. Work with providers and leadership to reduce increased compensation and facility spend to maintain budget
  • 5%: Assist in the Scheduling Department budget development and ongoing management to plan
  • 5%: Build relationships with other APP departments, such as, but not limited to, Credentialing, Recruiting, Enrollment, and Practice Support
  • 5%: Other duties as assigned

Knowledge and Experience:

  • Bachelor’s degree is preferred, may substitute equivalent work experience
  • Five years Physician and Advanced Practice Provider scheduling experience (or relevant scheduling experience such as surgical or patient) is required
  • Prior management experience or training
  • Prior experience in monitoring budget and/or key metrics
  • Proven ability to deliver high level customer service in a complex and fast-paced environment

Skills Required:

  • Strong communication skills
  • Ability to develop strong relationships with clinicians
  • Ability to meet stringent deadlines in a fast-paced team environment
  • Ability to negotiate with clinicians

Abilities Required:

  • Ability to mentor and/or train
  • Ability to multitask
  • Ability to manage details
  • Ability to handle conflict
  • Ability to work well under pressure
  • Ability to demonstrate a sense of urgency, flexibility and keep a positive approach to problem solving in a fast-paced environment
  • Ability to work independently and in a team environment
  • Ability to prioritize/handle multiple tasks in a demanding work environment; proven ability to perform effectively in a rapid changing environment

Physical Demands:

  • Ability to lift 15 pounds
  • Ability to sit for prolonged periods

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Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

*INTERNAL CANDIDATES: To be considered for an open position, you must be in good standing (i.e., not on a Performance Improvement Plan) and in your current position for at least six months. You must also meet the minimum requirements for the job and be able to perform the essential functions of the position.