AVP, Operations

Leadership Expectations and Job Overview

In this leadership role, you will serve as APP’s  AVP, Operations for the designated region and you will report directly to Division, President. Our focus as a company is to LEAD IN QUALITY and to deliver an exceptional patient care experience throughout every department. We are proud to be a patient centered, provider centric company committed to exceeding the expectations of our Patients, Providers, and Hospital Partners. Your role in achieving this goal is critical as the lead operations champion within your region, as a member of our unique Dyad Model.

AVP, Operations Leadership Expectations:

To consistently achieve excellence, and to fulfill our mission to exceed expectations we must be outstanding in every area we manage. Through your leadership and partnership with your Regional Medical Director and/or Market Medical Directors  you are responsible to oversee business operations at multiple facilities within a designated geographic region and to serve as a key representative to our hospital partners within that region as part of our APP Dyad Model.  In partnership with your Regional/Market Medical Directors,  the focus will be exceeding expectations of patients, providers, and hospital partners and to ensure the clinical, administrative, fiscal, and operational success of the region in these 5 critical areas:

• Hospital Relationships
• Patient Care Experience
• Leadership Development and Support (Medical Directors)
• Financial Performance and Growth
• Culture

As an APP AVP, Operations  your primary responsibilities are to work with our practice support team to operationalize our APP customer and patient service model. To maintain positive relationships with our hospital partners, serve as APP’s strategic and operational expert within your region regarding revenue cycle and expense management  to achieve our budgetary goals, grow our business, and work closely with your Regional/Market Medical Directors  to lead our teams to exceptional performance in our KPI Metrics and Quality Initiatives.

Summary of Duties

Practice Support Center

Recruiting:

• Work with our Medical Directors at each facility to develop a strong relationship with APP’s Recruiting Department ensuring they are working toward building strong provider teams at each facility. Timely follow up with all candidates is vital to facilitate efficient and effective recruiting.

Credentialing:

• Work with our Medical Directors at each facility to develop a strong relationship with APP’s Credentialing Department ensuring their providers initial or re-credentialing packets are completed and submitted in a timely manner.

Scheduling:

• Work with our Medical Directors at each facility to develop a strong relationship with APP’s Scheduling Department ensuring the sense of Medical Director “ownership” in the completion of the schedule and the use of a strong, core provider team at each facility.

Business Development

Relationships:

• Continue to develop and maintain, along with your medical directors , high-quality relationships with hospital CEOs and other constituents.

 New Business:

• Work with Regional/Market Medical Directors to identify and pursue new business opportunities in your region to further achieve growth.
• In connection with such business development activities:
• Work with Regional/Market Medical Directors to develop and evaluate financial models to ensure profitable contracts.
• Build relationships, meet with and make presentations to key decision makers.

Revenue Cycle Management:

• Work with Regional/Market Medical Directosr to continually assess for optimization and improvements in the clinical operations at each facility to include documentation improvement, incomplete chart process, volume or acuity driven staffing optimization, and elimination of premium / locum providers.

Clinical Operations

Medical Director Development:

• Build and maintain good relationships with medical staff and administration.
• Develop and train assistant director(s) capable of assuming duties of the medical director in the future.
• Ensure our monthly Operational Management Meetings and Quality Initiatives are hardwired at the hospital led by our Medical Director and Nursing Director.
• KPI Scorecards are populated and used to achieve goals for high performance in the Patient Care Experience.
• Conduct Quarterly Regional Leadership Development Institute with Medical Directors in your region.
• Ensure Quarterly Provider Meetings are being conducted by Medical Director at their facilities.
• Attend monthly Operational Management Meetings at all of your facilities on a regular basis.
• Work with our Medical Director to ensure monthly Operational Management Meeting includes key leadership and decision makers, and focuses on KPI metrics in throughput, Patient Care Experience, and Quality with opportunities for improvement identified and actions plans developed.
• Interact and build strong relationships with CEOs at all your facilities.
• Ownership and accountability for the financial and clinical performance within your region and prepare monthly updates with performance improvement plans to achieve goals and share at our Monthly Operating Meetings (Corporate).
• Primary responsibility is managing the Patient Care Experience, Medical Director Development, and Quality performance within the region.
• Implement our Medical Director Daily Dashboard Tool with each of your Medical Directors and train them to their APP Leadership Toolkit to manage their team through transparent and collective feedback.
• Summary of Duties of our Dyad Regional Leadership Team:

Key Drivers for Excellence in our Programs:

• Financial Performance and Growth
• Hospital Relationships with Contract Holder

Leadership Development:

• Coaching and Mentoring our Medical Directors to be effective servant leaders and team managers

Patient Experience:

• Achieving excellence in our Quality and KPI Metric Performance
• APP Team Culture of Excellence

Summary of Key Drivers Transforming the Patient Experience:

Key Drivers for Excellence in the Comprehensive Patient Experience:

• Quality of Care
• Caregiver Relationships – “One Team” approach to Patient Care
• Patient Centered Operational Processes
• Winning Team Culture – Collaboration
• Understanding the Patients’ Perception and striving to exceed expectations

Summary of our APP Leadership Cycle (Mandatory):

Quarterly Leadership Model:

• Leadership Huddle (webinar)
• Leadership Development Institute (LDI)
• Facility Specific Provider Meetings

EDUCATION/KNOWLEDGE

Minimum: Bachelor’s Degree in business administration, healthcare administration or similar field

Preferred: MBA, MHA, Practice Management Certification MGMA or AAMM

Experience Minimum: 5+ years’ experience working with healthcare/practice operations with working knowledge of hospital and healthcare environments.

Proven strength in support of a dyad operating model where providers and operational leadership tackle both strategic and tactical leadership for the partnership’s success.

Preferred:  Experience managing physician practice with expertise in billing, credentialing, recruiting  and RCM process.  RVU knowledge and implementation expertise and well versed on the pro fee side.

Through our collective teamwork, leadership execution, and commitment to excellence we will effectively lead our teams to achieve exceptional performance in the patient care experience, and exceed expectations for our Patients, Providers, and Hospital Partners.