Achieving a Complete Emergency
Department Turnaround

Blount Memorial Hospital | Maryville, TN

Blount Memorial Hospital’s executive team had been unsuccessful working with its long-time emergency department (ED) staffing firm to improve metrics, so they selected American Physician Partners (APP) to turn the ED around.

APP recruited a new ED Medical Director and was successful in retaining all of the physicians and advanced practitioners who were committed to ongoing excellence. The team then moved forward with an innovative performance improvement plan that included the addition of scribes to the staffing model, a provider in triage, and a split system that created an Express Assessment Unit separate from the main ED. Through strong leadership, a meticulous focus on metrics, and a team approach focused on the patient, the ED realized impressive and sustainable improvements in service, throughput times and growth.

Exceeding expectations of our patients, providers and hospital partners.SM

Don’t just take our word for it.
Hear what our hospital partners have to say.

“APP is an excellent company. Overall, the team has exceeded my expectations, and I’m not easy to satisfy. I have been clear with my expectations up front, and APP has exceeded them in several ways. I have no plans for an RFP process in the future. I would and have recommended APP to other hospitals.”

Dr. Hal Naramore
Chief Executive Officer

 

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